How can I contact customer services?
You may contact our customer service by email at miocuorekids@gmail.com.
What payment types are accepted?
We accept the following tenders: Visa, MasterCard, American Express, Discover and PayPal.
What is an online shopping account and the benefits of having one?
The online shopping account serves as a speedier checkout process for our customers. by having an online shopping account our customers have the capability to: view order history, control email preferences, save their favourite items to view later, and store their billing and shipping information.
What if I don't know my order number?
You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account you may contact a customer service agent (miocuorekids@gmail.com).
What if my merchandise is incorrect or damaged?
Please contact us directly and let us know so we can resolve these matters in a timely manner. It is very important that you do not try to return these items in a store because it is possible they will be denied for a return credit.
What is your return policy?
At miocuorekids, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase when it is presented in saleable condition. Simply follow the guidelines below:
Exchanges: online orders can be returned for an exchange in one of our mainline boutiques within the USA within 14 (fourteen) days with your electronic invoice and the return forms that accompanies your order. Exchanges will be made at the current retail price in the boutique where you return your item.
Refunds: you may return to our warehouse any product ordered from the miocuorekids.com website within 14 (fourteen) calendar days after the date of delivery. The item must be in its original packaging and accompanied by the corresponding receipt. We offer free returns in the USA with the return label included in the original shipment (returns are at the customer's expense for all countries outside the United States).
Please note that there will be no refunds for online orders in our boutiques, only exchanges under conditions listed above.
Items returned must be in their unused original condition with all miocuorekids item tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns, or anything we at miocuorekids reasonably believe has been used, will not be accepted and therefore sent back to the customer at their own expanse.